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Instantly Improve Your Negotiation Skills
Jul 20, 2022

A Simple But Effective Negotiation  Tip

Do you ever feel like you are talking but no one is listening?


Do you ever feel like you meet unmovable resistance when you are trying to influence a particular outcome?  


Do you want to instantly improve your negotiation skills?


Then lead with your why.




Let the other person know what matters to you and why it matters to you.

The other night, after I wished our daughter "good night" (for the tenth time), I closed her bedroom door and turned off the light in the hallway.

When I walked by several minutes later, I noticed the hallway light was on. Not giving it much thought, I turned it off.

A little while later, I noticed the hallway light was on - again!

I frowned but before I got carried away by my own frustration and righteousness, I saw this handwritten note from my daughter:

"I like this light on because it makes me feel close to you guys ... it makes me feel just like you guys are beside me."


When it was just about two opposing positions, ie: light on vs. light off, it was easy to become entrenched in asserting my agenda.

When my daughter led with her why, and shared with me what was important about her desire to leave the light on, she made it easy for me to acquiesce and almost impossible to remain entrenched in my position.

Which high stakes conversation could you improve by sharing with the other person why your request matters so much to you?

By Colleen Byers 06 Feb, 2024
Managing Emotional Clients Colleen L. Byers collaborated with fellow neuroscience geek and mediator, Chris Osborn, to deliver this month’s Expert Continuing Legal Education (CLE) Series sponsored by the North Carolina Bar Association. Colleen co-presented about the impact of trauma on clients in the legal system and shared some practical tools for managing difficult emotions within ourselves (as lawyers or as mediators) as well as with our clients. View the CLE, which includes 1 hour of Mental Health/Substance Abuse credit in North Carolina here .
By Colleen Byers 31 Jan, 2024
You have been mediating and negotiating all day long. You are fully invested and can sometimes glimpse the fragile light at the end of the tunnel. Suddenly, all the momentum that has been slowly building all day seems to come to a screeching halt. How do you avoid crashing into an unbreakable impasse? First things first. Pause and take a deep breath. Then take another deep breath for good measure. Then get a sheet of paper and a pen. Along the left side of the paper, write the numbers 1 through 5. Now, with pen in hand, ask yourself these questions and write the responses next to numbers 1 through 5. What is the craziest idea I can think of to solve this problem? What is the second craziest idea I can think of to solve this problem? What is a variation of the other side’s idea that would work for me with an adjustment? What is another idea? What else might work? You have now generated five new possible ways to solve this problem that you can share with the other side to keep the negotiation moving forward and avoid running straight into an impasse. Let me give you a real-life example. My daughters were fighting over the most coveted seat on the couch. The older child asserted, “This is my spot. I always sit here.” The younger child claimed, “But I was here first today!” Unsurprisingly, their attempts to persuade the other to acquiesce were unsuccessful. They are not old enough to engage lawyers to determine who had the stronger legal claim to the coveted seat on the couch but they both came running to me pleading their respective cases in hopes that I would serve as the arbitrator. I declined to serve as an arbitrator but did put my mediator hat on. We all sat at the kitchen table with paper and pen to brainstorm possible solutions that would work for both of them. You may be wondering how I got my young children to do this. I told them that they could not watch any television until they found a solution to which they could both say yes. So down they sat with pen in hand. Using questions 1 through 5 above, as prompts, they generated the following ideas: Take turns – alternate days; Take turns – set a timer and then switch; Sit on top of each other; Build a fort on the couch for both of us. Then we went back through the list one by one, and I asked each child if they were a “yes” or a “no” for that particular idea. Here is what that looked like:
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