What North Carolina Commercial Litigators Should Know About Mediation Strategy
Colleen Byers • June 1, 2026

Commercial litigation is ultimately about decision-making in the face of uncertainty. Even in cases with strong legal positions, outcomes are rarely guaranteed, timelines are difficult to predict, and costs—both financial and operational—continue to accrue. Mediation offers an opportunity to assess and manage those uncertainties in a way that litigation alone cannot. From the mediator’s perspective, commercial mediation is most effective when it is approached as a deliberate component of litigation strategy rather than merely a procedural checkpoint.

A common misconception about mediation advocacy in commercial cases is that attorneys should focus the majority of their time and attention on persuasion—convincing the other side that their position is weak or their expectations are unrealistic. In reality, effective mediation strategy focuses less on advocacy directed at the opposing party and more on supporting sound decision-making by those with settlement authority.  In order to support client decision-making, the parties and their counsel need to be open to considering a different perspective, learning new facts, and acknowledging factual and/or legal vulnerabilities in their case. 


Commercial mediation creates an environment conducive for business decision-makers to:


  • Evaluate litigation risk realistically, 
  • Weigh the costs of delay and uncertainty, and
  • Compare settlement options against likely litigation outcomes.




Understanding Risk Beyond Case Valuation

In commercial litigation, risk assessment often begins with damages models and probability estimates. While those tools are important, they do not capture the full range of considerations that drive business decisions.


Commercial mediation frequently involves assessing additional layers of risk, including:


  • Disruption to ongoing business operations,
  • Management distraction and opportunity cost, and
  • Reputational exposure within an industry or market.


Mediation allows these factors to be considered alongside legal merits, providing a more complete picture of risk.


When is the Case Ready for Commercial Mediation?

There is no universally correct moment to mediate a commercial dispute. Early mediation may clarify issues and narrow disputes. Later mediation may benefit from developed facts and clearer risk assessment. Readiness for mediation is not defined solely by the stage of litigation. From a neutral perspective, readiness has several components.

Legal and Factual Readiness

Mediation is more productive when the parties have sufficient information to assess claims and defenses. This does not always require full discovery, and the mediator can facilitate information exchange during the mediation, but it does require clarity about the governing legal framework and areas of genuine dispute.

Decision-Maker Readiness

Commercial cases often involve multiple stakeholders, layered authority, or internal approval processes. Mediation is most effective when:


  • The appropriate decision-makers are identified and available to participate in the mediation,
  • Authority issues are clarified in advance, and
  • Clients are prepared to make decisions in the face of uncertainty.

Process Readiness

Successful mediation requires engagement with the process itself. This includes openness to caucusing, patience with incremental movement, and an understanding that resolution may emerge over time rather than through a single exchange.


The Mediator’s Role in Commercial Litigation

In commercial disputes, the mediator’s role is not to evaluate the merits or predict outcomes. Instead, the mediator:


  • Helps all parties test assumptions about risk and exposure;
  • Manages information flow to support productive negotiation; and
  • Structures discussions to address both legal and business concerns.

Using Mediation Strategically

Commercial mediation is most effective when it is approached as a structured decision-making process rather than a perfunctory step. When utilized strategically, mediation in commercial litigation can:


  • Reduce litigation costs,
  • Provide earlier risk clarity,
  • Preserve business relationships where appropriate, and
  • Support informed resolution decisions.


This requires collaboration between counsel and mediator, realistic expectations, and careful preparation, including evaluating readiness and risk.

By Colleen Byers January 8, 2025
What Attorneys and Mediators Need to Know On December 11, 2024, the North Carolina Supreme Court approved a series of important amendments to the Mediation Rules and Standards of Professional Conduct for Mediators. Effective on January 6, 2025, these changes impact key aspects of mediation practice in North Carolina.  Below is a summary of some (although not all) of the recent amendments to the Standards of Professional Conduct for Mediators, and the Mediation Rules governing settlement procedures in Superior Court, Family Financial, and Clerk of Court matters. For comprehensive redlines to each rule set, visit https://www.nccourts.gov/news/tag/general-news/supreme-court-amends-mediation-rule-sets Superior Court Mediation Amendments New Mediator Designation Forms See Rule 2(a) & (b) There are now two separate forms for mediator assignment, depending on whether the mediator is party selected or court appointed. One form entitled Designation of Mediator By Agreement of Parties in Superior Court Action and Order of Appointment (AOC-CV-812) is for parties to designate a mediator of their choice, while the other form entitled Appointment of Mediator by Court Order in Superior Court Civil Action (AOC-CV-840) is for requesting a court-appointed mediator or for court staff to file a mediator appointment where the parties have been unable to agree on the selection of a particular mediator. It is important to note that in order for any of the parties to designate a mediator of their choice, all parties, including but not limited to unrepresented parties, must agree to designate said mediator. If all parties have not expressed agreement to designate a particular mediator, then the parties and/or their counsel must use AOC-CV-840 to ask the court to select a mediator. Attorney Signatures Removed from Mediated Settlement Agreement See Rule 4(c) & Rule 10(c)(9)(b) The requirement for attorneys to sign the final settlement agreement, alongside their clients, has been removed. Updates to the form Mediated Settlement Agreement (AOC-DRC-15 and AOC-DRC-16) are anticipated so be sure to use the most up to date forms in your mediations. Party Designee Signature See Rule 4(c)(4) A clarification was made regarding the ability of a designee to sign on a party's behalf if the party does not attend the conference in person . A designee may sign the agreement on behalf of a party only if the party does not attend the mediated settlement conference in person and the party provides the mediator with a written verification that the designee is authorized to sign the agreement on the party’s behalf. The Dispute Resolution Commission’s Advisory Opinion AO 42 provides mediators with further guidance when a designee wishes to sign for a party who does not attend the mediation in person. Substitution of Mediator See Rule 7(c) The form used to request mediator substitution by mutual consent of all parties has now been linked directly to Rule 7(c) (AOC-CV-836). This makes the substitution process more efficient and standardized. Family Financial Mediation Amendments New Mediator Designation Forms See Rule 2(a) & (b) Just like the Superior Court Civil Actions, the process for assigning mediators in family financial cases has been updated with two new forms. One form (AOC-CV-825) allows for party-selected mediators, and the other (AOC-CV-841) is used to request a court-appointed mediator. Substitution of Mediator See Rule 7(c) The same update regarding mediator substitution applies here as in the other rules, with the relevant form (AOC-CV-836) linked directly to this rule. Clerk of Court Mediation Amendments New Mediator Designation Forms See Rule 2(a) & (b) Similarly to the other updates, the process for assigning mediators in matters before the Clerk of Superior Court has been divided into two forms. One form (AOC-G-302) is used for party-selected mediators, while the other (AOC-G-314) is used to request court-appointed mediators. Attorney Signature Removal See Rule 4(b) As in the other rules, the requirement for attorneys to sign the final agreement with their client has been removed from Rule 4(b). Mediator Confidentiality Amendment Exception to Confidentiality See Standard 3(d)(2) This amendment creates an important exception to the general rule of confidentiality in mediation. Specifically, it allows a mediator to testify, give an affidavit, or tender an agreement if required not only by a statute (as previously excepted) but now also by a mediation rule promulgated by a state or federal agency. The change clarifies that a mediation rule also serves as the basis under which a mediator may be compelled to breach confidentiality. Summary: What You Need to Do As of January 6, 2025, the new and updated forms should be available for use at www.nccourts.gov, and it is important to ensure your practice aligns with these amendments. The most notable changes include the following: Two different mediator designation forms, Attorneys do not need to sign the settlement agreement, and Revised mediator substitution form.
By Colleen Byers February 6, 2024
Managing Emotional Clients Colleen L. Byers collaborated with fellow neuroscience geek and mediator, Chris Osborn, to deliver this month’s Expert Continuing Legal Education (CLE) Series sponsored by the North Carolina Bar Association. Colleen co-presented about the impact of trauma on clients in the legal system and shared some practical tools for managing difficult emotions within ourselves (as lawyers or as mediators) as well as with our clients. View the CLE, which includes 1 hour of Mental Health/Substance Abuse credit in North Carolina here .